At Elham by Parveen, every order is carefully checked and packed before dispatch. As many of our products may be stitched, customised, altered, made-to-order, or prepared specifically for an individual order, we follow the return and refund policy below.
Please read this policy carefully before placing your order.
Orders cannot be cancelled once they have been confirmed, as products may be packed, stitched, customised, altered, or otherwise processed specifically for the order.
Once an order has entered processing, cancellation may not be possible.
If you receive a product that is:
>Damaged during transit
>Defective or has a verified manufacturing/stitching issue
>Different from the product you ordered
>Missing an item or component from your order
please contact us within 48 hours of delivery.
To help us investigate and resolve the issue, please provide:
>Your order number>We may request additional information where necessary.
After reviewing and verifying the issue, we may provide an exchange, replacement, refund, or store credit, as applicable to the circumstances and subject to the availability of the product.
We do not accept returns or exchanges simply because you change your mind or do not like the colour, fabric, design, fit, or appearance of a product, provided that the product received reasonably matches its description and images displayed on our website.
We therefore recommend reviewing the product description, measurements, photographs, and other available product information carefully before placing your order.
Actual product colours may vary slightly from the images displayed on your screen due to differences in device displays, screen settings, photography, lighting, and other factors.
Certain products may also have natural variations in:
>ColourSuch minor variations may occur due to the handcrafted or artisanal nature of certain products and will not ordinarily be considered defects.
Stitched blouses, customised products, altered products, and made-to-order products are non-returnable and non-exchangeable, except where there is a verified stitching or manufacturing issue caused by us.
Because these products may be prepared specifically according to the customer's requirements, they cannot ordinarily be returned due to change of mind, colour preference, fit preference, or other personal preferences.
Ready-to-wear sarees are not eligible for return or exchange due to:
>Change of mind>If you receive a ready-to-wear saree that is damaged, defective, or incorrect, please contact us within 48 hours of delivery with the required photographs/videos and order details.
The issue will be reviewed and verified before any resolution is provided.
Products marked Final Sale, Clearance, or otherwise identified as non-returnable at the time of purchase are not eligible for return or exchange due to change of mind or personal preference.
However, verified damaged, defective, or incorrectly delivered products will be considered in accordance with applicable requirements.
Where an exchange has been approved, the product must generally be:
>Unused and unworn>Products that do not meet these conditions may not be accepted for exchange.
Products containing delicate embellishments such as beads, sequins, stones, embroidery, threadwork, or other decorative elements require appropriate care.
Minor loosening or loss of individual embellishments may occur during handling or regular wear and may not necessarily constitute a manufacturing defect.
Issues will be assessed on a case-by-case basis.
If a refund is approved, it will generally be processed to the original payment method used for the order, subject to applicable payment gateway and banking processing timelines.
Shipping charges, COD charges, and other non-refundable charges may not be refunded unless applicable law requires otherwise or the issue occurred due to an error on our part.
The time taken for the refund to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.
For verified damaged, defective, or incorrectly delivered products, we will provide appropriate return instructions after reviewing the claim.
Any applicable shipping charges associated with an approved exchange or return will be communicated to you before the return/exchange is processed.
We strongly recommend recording a continuous unboxing video when opening your parcel.
An unboxing video can help us investigate claims relating to:
>Transit damageWhile an unboxing video is strongly recommended, please also provide photographs and other information requested by our customer support team.
To report a damaged, defective, incorrect, or otherwise eligible product, please contact us within 48 hours of delivery.
Please include:
>Order Number:Send your request through our Contact Us page or using the customer-support contact details provided on our website.
Our team will review the request and provide further instructions where applicable.
All return, exchange, and refund requests are subject to verification.
We may request photographs, videos, packaging information, measurements, or other details necessary to assess the issue.
Submitting a request does not automatically guarantee approval of a return, exchange, replacement, store credit, or refund.
If you have any questions about this Return & Refund Policy or need assistance with an eligible return, exchange, or refund request, please contact us through the contact details provided on our website.
Elham by Parveen
We recommend contacting us as soon as possible if there is an issue with your order, and in all cases within the applicable 48-hour reporting