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Frequently Asked Questions

Frequently Asked Questions

Orders

What products does Elham by Parveen sell?

Elham by Parveen offers curated sarees, designer lehengas and occasionwear, including festive, party-wear and office-wear styles.

How do I place an order?

Browse our collections, select the product you wish to purchase, choose any available options, add the item to your cart and proceed through checkout.

Please check your product details and delivery information carefully before confirming your order.

Can I cancel my order?

Orders cannot ordinarily be cancelled once confirmed because products may already be packed, stitched, customised or processed specifically for your order.

If you have an urgent issue with your order, contact us as soon as possible.

Can I change my shipping address after placing an order?

Contact us as soon as possible if you have entered an incorrect shipping address.

We will try to assist, but changes may not be possible once your order has been processed or dispatched.


Shipping & Delivery

Do you ship across India?

Yes. Elham by Parveen currently offers shipping across India.

Is shipping free?

We offer free shipping across India on orders above ₹2,499.

How long does it take to dispatch my order?

Orders are generally dispatched within 2–4 business days after order confirmation.

Customised, stitched and made-to-order products may require additional processing time.

How long does delivery take?

Once dispatched, orders are generally delivered within 3–7 business days across India, depending on the delivery location and courier service.

Remote locations may require additional time.

How can I track my order?

Once your order is dispatched, tracking details may be sent through WhatsApp, SMS or email.


Returns & Exchanges

Do you accept returns?

Returns are not accepted simply because of a change of mind, colour preference, fabric preference, design preference, fit preference or appearance where the product reasonably matches its description and images.

Certain products, including stitched, customised, altered and made-to-order products, are also non-returnable except where there is a verified issue caused by us.

What if I receive a damaged or incorrect product?

Contact us within 48 hours of delivery with:

>Order number
>Clear photographs/videos of the issue
>Packaging photographs
>Shipping-label photographs

After verification, an appropriate resolution may include an exchange, replacement, refund or store credit, as applicable.

What if I receive a defective product?

Please contact us within 48 hours of delivery with your order details and clear photographs/videos showing the issue.

Our team will review and verify the claim before determining the appropriate resolution.

Are customised or stitched products returnable?

Stitched blouses, customised, altered and made-to-order products are generally non-returnable and non-exchangeable, except in the case of a verified stitching/manufacturing issue caused by us.

Are ready-to-wear sarees returnable?

Ready-to-wear sarees are not eligible for return or exchange because of change of mind, colour preference or fit preference.

Wrong or defective products will be considered subject to verification.

Are sale and clearance products returnable?

Products marked Final Sale or purchased under clearance/final-sale promotions are not eligible for return or exchange except for verified damaged, defective or incorrectly delivered products.

Do you recommend making an unboxing video?

Yes. We strongly recommend recording an unboxing video when opening your parcel.

It can help us investigate claims involving transit damage, missing items or incorrect products.


Products

Why might the colour look slightly different from the website?

Colours can appear slightly different depending on lighting, photography, screen settings and the device being used.

Certain handcrafted products may also have natural variations in colour, texture, weave, embroidery or finish.

Do your products come with a blouse piece?

This depends on the individual product. Please check the Product Details section on the specific product page before ordering. Current product pages, for example, specify whether a blouse piece is included.

How should I check product measurements?

Please refer to the measurements and product details provided on the individual product page before placing your order.

For customised or stitched products, contact us before ordering if you need clarification.


Payments

What payment methods do you accept?

Available payment methods are displayed during checkout. Payment processing may be handled by third-party payment providers.

Will I receive an order confirmation?

After placing an order, confirmation and order-related communication may be sent using the contact details provided during checkout.


Customer Support

How can I contact Elham by Parveen?

You can contact us using:

Phone: +91 8919080613
Email: elhambyparveenofficial@gmail.com

Support Hours: Monday–Saturday, 9:00 AM–9:00 PM

Where is Elham by Parveen located?

Our listed business/contact address is:

Parveen's Boutique
Silver Oak Complex, Shop No. 12
Masab Tank, Hyderabad – 500028
India 

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