At Elham by Parveen, orders may be prepared specifically for individual customers. Products may be packed, stitched, customised, altered or otherwise processed soon after an order is confirmed.
For this reason, please review your order carefully before completing your purchase.
Orders cannot ordinarily be cancelled once they have been confirmed.
This applies because an order may already have entered processing, packing, stitching, customisation or other preparation.
This policy is consistent with the cancellation information currently displayed on our product pages.
If you are unsure about:
>Sizeplease contact us before placing your order.
We will be happy to assist where possible.
If you require an order urgently, please contact us before completing your purchase so that we can advise you about the expected processing and delivery timeline.
Customised, stitched and made-to-order products may require additional processing time.
Customers are responsible for checking the information entered at checkout.
Please carefully verify:
>NameIf you notice an error, contact us as soon as possible. We will try to assist, but a change may not be possible once the order has been confirmed or processing has begun.
This Cancellation Policy does not affect your rights regarding products that arrive damaged, defective or incorrect.
If you receive such a product, contact us within 48 hours of delivery with your order number, photographs/videos of the issue and packaging/shipping-label photographs.
Please refer to our Return & Refund Policy for the complete process.
For questions about an order, please contact:
Elham by Parveen
Phone: +91 8919080613 / +91 7032771809
Email: elhambyparveenofficial@gmail.com
Customer Support Hours: Monday–Saturday, 9:00 AM–9:00 PM