Return Policy for Elham by Parveen
Last Updated: 28-01-2024
Thank you for shopping at Elham by Parveen. We appreciate your trust in us and strive to provide you with a seamless shopping experience. This Return Policy outlines our guidelines regarding returns and exchanges. Please read this policy carefully before making a purchase.
1. Eligibility for Returns
1.1 Unworn and Unused Items
We accept returns for items that are unworn, unused, and in their original condition with all tags attached. Please ensure that the items are free from any stains, odors, or damage.
1.2 Timeframe
You may initiate a return within [number of days] days from the date of delivery. After this period, unfortunately, we cannot process any returns.
2. Exclusions
2.1 Non-Returnable Items
Certain items are not eligible for return, including:Customized or personalized items
Undergarments and swimwear
Clearance or sale items
3. Return Process
3.1 Contact Customer Service
To initiate a return, please contact our customer service team at [contact@elhambyparveen.com] within the eligible timeframe. Provide your order number and details about the item you wish to return.
3.2 Return Authorization
Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to proceed with the return.
3.3 Packaging
Securely pack the item(s) in the original packaging, if possible. Include the RA number on the outside of the package.
3.4 Shipping
You are responsible for the shipping costs associated with the return. We recommend using a trackable shipping service to ensure the safe arrival of your return.
4. Refunds and Exchanges
4.1 Refunds
Upon receiving and inspecting the returned item(s), we will process a refund to the original payment method. Please allow [number of days] days for the refund to reflect in your account.
4.2 Exchanges
If you wish to exchange an item, please indicate the desired replacement when contacting customer service. Exchanges are subject to product availability.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will work to resolve the issue promptly.
6. Contact Us
If you have any questions or concerns about our Return Policy, please contact us at [contact@email.com].
Thank you for choosing Elham by Parveen. We appreciate your understanding and cooperation with our return process.
Elham By Parveen
Road No 1, Banjara Hills
Hyderabad,Telangana
admin@elhambyparveen.com
